Teams Not Working? Try This First

Steps to try when Teams is slow, frozen, or your camera or mic will not work, and when to contact The Hub.

Audience: Faculty and Staff

If Teams is slow, frozen, or acting strangely, try these steps in order:

1. Quit Teams completely (not just close the window) and reopen it.
2. Restart your computer and install any waiting Windows or macOS updates.
3. Try Teams on the web at teams.microsoft.com to see whether the problem is the app.
4. Camera or mic not working? Check that Teams is allowed to use them in your computer’s privacy settings. See My camera isn’t working (Microsoft).

Still broken? Contact The Hub at 773-298-HELP (4357) or Hub Chat. They can clear the Teams cache or reinstall it for you.

More answers: Teams FAQ

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Need help? Technical problems: The Hub, 773-298-HELP (4357) or Hub Chat. Teaching and course design: submit a Faculty Software Assistance ticket for CIDAT | TEC.