Popular Services

• Request a new ID or replacement ID
• Report various ID Issues

Students, faculty and staff may request assistance with accessing the mySXU portal.

Use the General Service Request form if you are unable to identify a specific service. To ensure your request is addressed in a timely manner, please use the correct Hub Service Request form, as the General Service Request has the lowest priority.

Student requests for laptop loaners and/or software to support learning

Link for self-service password reset system

Get assistance with hardware diagnostics and repair

Students, Faculty & Staff may request assistance with email functions.

Students, Faculty & Staff may request assistance with any of the portal (mySXU) functions.

*Building Access
*Door Access

VPN request for remote work

*Merge Courses
*Copy Course Content
*Additional Content Help

Current students, faculty, and staff can reserve and check out multimedia equipment through our self-service center.

Faculty & Staff hiring managers technology set up for new employees.

Technology moves and relocations

Printing from off campus and residence halls

Troubleshooting and repairing software

Faculty & Staff may request reports of Colleague data.

Alumni can request:
• netID
• Password
• Card

Assistance with Microsoft Teams

• Add funds
• Check balance
• Pop-ups
• Report Cougar Card lost or stolen

Get a Teams OR Canvas site created.

Canvas (technical) Support Hotline information.

Faculty may find Canvas course content information or request a training session.

Connect University owned printers to University owned devices.

Faculty & staff may request assistance with Colleague processes.