• Request a new ID or replacement ID• Report various ID Issues
Can't find the right service? Select "General Support" for assistance.
Assistance with software installation
Students, Faculty & Staff may request assistance with any of the portal (mySXU) functions.
Faculty may find Canvas course content information or request a training session.
Alumni can request:• netID• Password• Card
Students, faculty and staff may request assistance with accessing the mySXU portal.
Faculty & Staff may request reports of Colleague data.
Get assistance with hardware diagnostics and repair
Assistance with non-Canvas related educational software for faculty.
Assistance with educational software for students.
Troubleshooting and repairing software
Current students, faculty, and staff can reserve and check out multimedia equipment through our self-service center.
Students, Faculty & Staff may request assistance with email functions.
Printing Issues?
Link for self-service password reset system
• Add funds• Check balance• Pop-ups• Report Cougar Card lost or stolen
Suggest ways we can improve your experience with The Hub.
Technology moves and relocations
Faculty & Staff hiring managers technology set up for new employees.
Request Assistance with an existing or creation of a Portal (mySXU) Team Site.
Canvas (technical) Support Hotline information.
Request paper for your University owned printer
Printing from off campus and residence halls
Connect University owned printers to University owned devices.