Popular Services

• Request a new ID or replacement ID
• Report various ID Issues


Students, faculty and staff may request assistance with accessing the mySXU portal.


Use the General Service Request form if you are unable to identify a specific service. To ensure your request is addressed in a timely manner, please use the correct Hub Service Request form, as the General Service Request has the lowest priority.


Student requests for laptop loaners and/or software to support learning


Link for self-service password reset system


Get assistance with hardware diagnostics and repair


Students, Faculty & Staff may request assistance with email functions.


Students, Faculty & Staff may request assistance with any of the portal (mySXU) functions.


*Building Access
*Door Access


VPN request for remote work


*Merge Courses
*Copy Course Content
*Additional Content Help


Current students, faculty, and staff can reserve and check out multimedia equipment through our self-service center.


Faculty & Staff hiring managers technology set up for new employees.


Technology moves and relocations


Printing from off campus and residence halls


Troubleshooting and repairing software


Faculty & Staff may request reports of Colleague data.


Alumni can request:
• netID
• Password
• Card


Assistance with Microsoft Teams


• Add funds
• Check balance
• Pop-ups
• Report Cougar Card lost or stolen


Get a Teams OR Canvas site created.


Canvas (technical) Support Hotline information.


Faculty may find Canvas course content information or request a training session.


Connect University owned printers to University owned devices.


Faculty & staff may request assistance with Colleague processes.