Use the General Service Request form if you are unable to identify a specific service. To ensure your request is addressed in a timely manner, please use the correct Hub Service Request form, as the General Service Request has the lowest priority.
Get assistance with hardware diagnostics and repair
Students, Faculty & Staff may request assistance with any of the portal (mySXU) functions.
Faculty & Staff may request reports of Colleague data.
• Request a new ID or replacement ID• Report various ID Issues
Students, Faculty & Staff may request assistance with email functions.
How to connect your device to SXU network or place in a service ticket
Troubleshooting and repairing software
Faculty & Staff hiring managers technology set up for new employees.
Printing Issues?
Connect University owned printers to University owned devices.
Assistance with software installation
Students, faculty and staff may request assistance with accessing the mySXU portal.
Current students, faculty, and staff can reserve and check out multimedia equipment through our self-service center.
Faculty & staff may request assistance with Colleague processes.
Technology moves and relocations
Assistance with educational software for students.
Faculty may find Canvas course content information or request a training session.
Request Assistance with an existing or creation of a Portal (mySXU) Team Site.
Canvas (technical) Support Hotline information.
• Add funds• Check balance• Pop-ups• Report Cougar Card lost or stolen
Faculty & Staff may request the creation a Canvas Organization.
Zoom Meeting