Skip to Knowledge Base content

Forgot Password?

Tags password

Audience: Students, Faculty & Staff


Each of the following University services requires a netID and password for access:

  • Computers on campus, including Library computers
  • myMail (students and alumni)
  • mySXU
  • University web-based forms

Setting up an Account

You can also setup your account so that you can reset your password in the future.  Simply login at and select and answer up to five challenge questions. The whole process takes less than five minutes.

(Note: when registering for the MyPassword system off campus, you may need to enter your netID and include sxu as the domain. For example, if your netID is xyz1, you should enter sxu\xyz1.)



Using Your Account to Reset Your Password

If you have forgotten your netID password and have previously set up your account in SXU's Password Management System, you may use the system to reset your password without additional intervention.

Note: Be sure your new password contains at least 8 characters. It should be mixed case and should include at least one number or symbol. (For example: SamplePW99)


Staff technicians are available for a manual password reset Monday - Friday 8:00a.m. - 10:00a.m. & 4:00p.m. - 6:00p.m. (Central). Hours may be adjusted during regular University holiday and break closures. Visit the SXU Calendar for the dates the University is closed.

Current students, faculty, staff and alumni who are trying to access myMail may call the The Hub at 773-298-HELP (773-298-4357) for assistance.

Was this helpful?
27% helpful - 15 reviews


Article ID: 5349
Thu 4/23/15 11:41 AM
Mon 12/5/16 9:30 AM

Related Articles (1)

Files (4)


myPassword Change Info.pdf

3/28/2016 1:19:45 PM 

myPassword Registration.mp4

1/6/2016 1:50:39 PM 

myPassword Reset Demo.mp4

11/6/2015 3:06:09 PM